Customer Service

The Customer Service Unit is committed to improving and maintaining a customer centric environment for the facilitation of professional and accountable service delivery and information dissemination to the public.

Mission Statement: 

Will source the highest quality candidates for positions in the customer service unit and commit to delivering quality service to both our external and internal customers.


  1. Minimize customer complaints
  2. Provide a professionally trained front line staff to serve the public
  3. Establish a professional working environment both internal and external that fosters a culture of prestige, inclusiveness and responsiveness

Type of Service Offered:

  1. Meet and greet members of the public
  2. Offer directions and information to the public
  3. Accept all application type for the National Estate Section (National Land)
  4. Issue of Approvals (completed documents) to the public
  5. Manage customers’ complaints and inquiries